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Terms & Conditions

Privacy Policy

Last Updated: 22/12/2025

At Goods Podiatry and Footcare, we are committed to protecting the privacy and security of our patients’ personal information. This policy explains how we collect, use, and safeguard your data.

1. Who We Are

    Goods Podiatry and Footcare is a podiatry clinic based in the UK. For the purposes of data protection law, we are the “Data Controller.”
  • Contact: mail@goodspodiatry.co.uk 07812030732
  • Data Protection Lead: David Good

2. The Data We Collect

We collect information necessary to provide safe and effective podiatric care, including:

  • Personal Identity: Name, date of birth, and gender.
  • Contact Details: Address, phone number, and email.
  • Health Information: Medical history, current medications, foot health assessments, and treatment plans (Special Category Data).
  • Financial Info: Payment details for services rendered.

3. Why We Process Your Data

We rely on the following legal bases under UK GDPR:

  • Contractual Necessity: To provide the treatment you have requested.
  • Medical Diagnosis: To provide healthcare services (Article 9(2)(h)).
  • Legal Obligation: To maintain accurate medical records as required by professional regulators (e.g., HCPC).

4. How We Use Your Information

  • To manage appointments and reminders.
  • To provide clinical assessments and podiatry treatments.
  • To communicate with your GP or other healthcare providers (only with your explicit consent, unless in an emergency).
  • To process payments and maintain business accounts.

5. Data Retention

In accordance with UK health records standards, we typically retain adult clinical records for 8 years after your last treatment. For children, records are kept until their 25th (or 26th) birthday. After this period, data is securely destroyed.

6. Your Rights

Under the UK GDPR, you have the right to:

  • Access: Request a copy of your records (Subject Access Request).
  • Rectification: Ask us to correct inaccurate information.
  • Erasure: Request deletion (Note: This may be limited by our legal obligation to keep medical records).
  • Object/Restrict: Limit how we use your data.

7. Our Use of Cookies

Like most websites, we use cookies to ensure everything runs smoothly.

Necessary Cookies are required for features like our booking forms to work. Without these, the website may not perform as expected. We also use Optional Cookies to see which pages are most helpful to our patients; however, these track usage anonymously.

We value your privacy: our cookies never collect or store personal details like your name or contact information.

Security Statement

We take the security of your medical and personal information extremely seriously. We implement robust technical and organisational measures to prevent unauthorised access, loss, or disclosure. Our Security Measures:
  • Encrypted Storage: All digital patient records are stored on Cliniko, which uses industry-standard AES-256 encryption.
  • Access Control: Access to your data is strictly limited to authorised clinical and administrative staff who require it to perform their duties.
  • Physical Security: Any paper-based records are kept in locked, fire-resistant filing cabinets within a secure facility.
  • Secure Communications: We use encrypted email services or secure portals when sharing clinical information with other healthcare professionals.
  • Data Breaches: We have procedures in place to handle any suspected data breach and will notify you and the Information Commissioner’s Office (ICO) where legally required.

Complaints

If you have concerns about how we handle your data, please contact us directly. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

Online Bookings

Please note that all appointments requested through our website are provisional until verified by our reception team. We will confirm your booking via text message or email, typically within one working day.

If you have not received a confirmation within this timeframe, please contact us directly on 01276 37670 to ensure your request has been processed.

Important: Our online system is for scheduling only. If you need to cancel or reschedule, please refer to our Cancellation Policy below, as cancellations cannot be processed online.

Cancellation & Rescheduling Policy

We understand that plans can change. If you need to cancel or reschedule your appointment, please let us know as soon as possible by calling 01276 37670 or emailing mail@goodspodiatry.co.uk.

We kindly ask for a minimum of 24 hours’ notice for any changes. This allows us to offer the appointment time to other patients who may be in urgent need of care.

Please note: If less than 24 hours’ notice is provided, a cancellation fee may apply.